Personal information about customers and website visitors is held securely and is treated with the utmost care. Conversion Factory Sdn Bhd is committed to protecting the privacy of its customers and visitors to its websites as being an absolute necessity to the operation of its business.
Conversion Factory Sdn Bhd complies with the requirements of the Personal Data Protection Act and other privacy legislation for an accurate processing of personal data. The party responsible for data processing (Controller) is Conversion Factory Sdn Bhd.
Processing personal data
Data is stored and maintained in the course of providing our services. Your personal details are stored when you take out a subscription to a (mobile) service or a newsletter, when you are a participant to a promotion or invited to join a game. Data is also processed in the course of providing our services by other companies in the group, sponsors and partners, when making available the prize to the winner, register an interest in one of our services, or contact us for some other reason. The personal information we hold includes information such as contact details, mobile phone number, unsubscribe data, for instance to a newsletter, new products/services and/or when you have registered an interest in our different sorts of services.
We use this information for the fulfillment and processing of agreements with you, to provide other services (by our subsidiaries and sponsors or partners), internal business processes and, to update customers of (new) products and services provided by us, other companies in the group or by sponsors and partners. Your (contact) details may also be passed to sponsors and partners in order to provide you with information about offers or other relevant information you consented to by participating. If you do not wish to receive this information, you can unsubscribe at any time.
Use of data
In order to use our mobile services you are asked to pass through a (usually country specific) process. You are asked to specify a number of data, such as your name, address, postal code, residence, gender, mobile phone number, e-mail address and bank account number. These data are used to send you information in the course of providing our (requested) services and to be able to improve the performance with you, when appropriate. We also want to keep you up-to-date with new, different sorts of products and services and interesting offers.
Your mobile telephone number / SMS marketing
If you have specified your (mobile) telephone number this is used to communicate with you. When you have indicated to be interested, we also use you (mobile) telephone number to keep you informed of (new) products and services. You can unsubscribe at any moment by clicking on the link in the text message which you receive on your mobile telephone by SMS marketing.
Your e-mail address
When you have specified your e-mail address and actively have indicated for instance to receive a new letter or other information, just by participating, then we can inform you (better) as a customer of different sorts of offers and prize actions. When you do not wish to receive this information, you can unsubscribe at any time by clicking on the link in the e-mail you received. You may also have given your consent to disclose your e-mail address to be sent offers and campaigns from other companies from time to time. Such companies are beforehand carefully selected. You can indicate and view this on the site most of the times.
Viewing for correction
You view the data we maintain on you at any time. If such information is incorrect you can help us to correct these. To view or correct your data, you can send your request to the above mentioned address. Please contact us also at the above address if you have questions or any queries about how we handle personal information.
Preferences kind of products and services
Our aim is to take into account your preferences as much as possible. If you are not interested in information about (new) relevant products and services, then we ask you to let us know on the special unsubscribe page on the site. Note: our service is aimed at sharing information with you on preferences for different kinds of products and services. A total blocking of your data may lead to the not receiving information on offers and campaigns in which you probably may be interested in.
For the provision of our service we keep database records in order to have a robust control in place on our services (and our service providers). The purpose of this is to optimize the reliability of the service. The information derived from these data is used to prevent misuse of data and if necessary to comply with more detailed information queries from third parties on the basis of (self)regulation.
Browsing session and IP-address
We also make use of the IP-address of your computer. This IP-address is a number which automatically assigned to your computer when you have a browsing session on the internet, such as when you visit one of our sites or landing pages. They can be used to see which use has been made of the website and for drafting analyses and reports with non-identifiable information.
Due to the nature of the service and the trust which one must have in our service we have designed and implemented technical and organizational measures governing an adequate level of security and ensure compliance with these measures.
Conversion Factory Sdn Bhd
Address: Wisma UOA Damansara, 50, Jalan Dungun, Damansara Heights
Postal Code: 50490
City: Kuala Lumpur
Email: [email protected]